The success of your business depends on your relationships with your customers. Properly managing these relationships is crucial to profits and sustaining growth within a highly competitive global market. Given the right tools, your ability to maintain vital information and effectively connect with them empowers your workforce to boost sales and heighten customer satisfaction to new levels.
CGS has developed an on-demand CRM solution for sales and marketing automation to help your company reach those levels. Many departments typically have their own systems for managing account information and building a single software program that supports them is a tall order.
SaleMark™
SaleMark combines those systems into one integrated program that runs off a single database allowing your sales and marketing teams to easily communicate and share information. This unique integrated approach allows your company to achieve the highest return-on-investment while enabling a constant flow of information to be available to those who need it most
All the sales functionality you need, none of the headaches.
SaleMark provides your sales organization with a complete customer overview that is shared with your support and marketing groups in real time, so you can track and optimize your pipeline and ultimately close more business.
With nothing to install and minimal training required, SaleMark can be up and running in days, not months or years required by many conventional CRM products. And because SaleMark is delivered via the Web, upgrades and company-driven customizations are delivered instantly and transparently to every user.
Key Features:
- Leads: Leads are automatically captured from your Web site or imported from any source, routed to the right sales organization or rep based on customized business rules, and tracked through the pipeline in real time.
- Accounts & Contacts: Centralize and maintain information about key accounts and facilitate collaboration between sales, services, and marketing teams. Gain instant company-wide access to all customer and contact information including history, email addresses, project notes, inbound and outbound calls, sales and marketing activities, support inquiries, case resolutions, and more.
- Opportunities: Update and track all opportunity-related information in a single place, including opportunity milestones, competitors, key decision issues, and any other information your company needs to capture. Set up your own customized sales methodology or process, or use built-in support for branded sales methodologies.
- Events: Help sales teams by scheduling events, assigning tasks, and coordinating meetings. Provide centralized access to standard communication tools such as email templates and sales presentations. Easily track and manage all account-related activities with clearly defined ownership and accountability.
- Reports: Use standard or customized reports to gain critical, up-to-the-minute insight into your sales pipeline, forecasting, performance against competitors, win/loss reviews or create new reports on the fly with no IT or programming experience required.
- Forecasting Management: Leverage advanced automation functionality, built-in best practices, and the ability to instantly share information online to generate extremely accurate forecasts that are accessible anytime, anywhere via the Web. Use any forecasting methodology you choose and view sales data by timeframe, manager, territory, and more.
Business Benefits:
Among other benefits, SaleMark allows you to:
- Revenue Forecast accurately
- Closer to more deals
- Monopoly
- Regular offline Update of opportunities, accounts, and contacts
- Consistent customer management
- Recognizing new market trends
CRM - PDA